Terms and Conditions (T&C)
for the online shop www.tzivanakis.com
operated by
Ioannis Tzivanakis
Varnhagenstraße 1
10439 Berlin, Germany
E-mail: ioannis@tzivanakis.com
— hereinafter referred to as: Provider —
1. Scope of Application
These Terms and Conditions apply to all contracts for the purchase of digital content (e.g. e-books, online courses, video access, memberships) and print products via the online shop at the above-mentioned URL, in the version valid at the time of conclusion of the contract.
Digital and print products are sold directly by the Provider. Payment is processed via the integrated payment services of Squarespace.
The sale of digital products to private individuals is limited to the following countries: European Union (all 27 member states), United States (all states), Australia, Canada, Malaysia, New Zealand, Singapore, Switzerland, South Africa, Thailand, Taiwan, Philippines, Indonesia, Vietnam, Iceland, Norway.
Digital products are not sold to private individuals in any other countries, as such sales may require VAT registration for foreign providers.
Sales to business customers worldwide are possible, provided they have a valid VAT identification number.
Differing terms and conditions of the customer shall not apply unless the Provider has expressly agreed to them.
2. Contractual Partner & Conclusion of Contract
2.1 Digital Products
The contract is concluded once the customer completes the order and payment is successfully processed via Squarespace. Access to the digital product is then provided (e.g. via email, download link or login area).
2.2 Print Products
By submitting the order form, the customer makes a binding offer to purchase. The contract is concluded when the Provider accepts this offer – for example, by sending an order confirmation, delivering the product or requesting payment.
3. Delivery
3.1 Digital Products
Delivery is exclusively digital – via download, email or a password-protected area. No physical delivery takes place.
3.2 Print Products
Delivery is made to the delivery address specified by the customer. Information on delivery time, shipping costs and delivery areas is provided in the respective product listing.
4. Prices & Payment Terms
4.1 General Pricing
There is a single fixed price for each product, which applies to all customers – regardless of whether they are private individuals or businesses.
For private individuals, the listed price is a gross price including applicable VAT.
For business customers, the same amount is treated as a net price. In this case, VAT must be self-assessed under the reverse-charge procedure. The invoice will show the net amount with appropriate notice.
4.2 Payment Processing
Payment is processed via Squarespace’s integrated services. For the shop, payments via credit card and PayPal are accepted. For subscriptions, only credit card payments are available.
5. Right of Withdrawal
5.1 Digital Products
For digital content, the statutory right of withdrawal expires as soon as the contract has been fully executed (e.g. by download or streaming). By completing the order, the customer agrees that execution begins immediately and acknowledges the loss of the right of withdrawal.
5.2 Print Products
Consumers have a statutory 14-day right of withdrawal. A corresponding withdrawal notice is provided during the ordering process.
6. Usage Rights to Acquired Digital Content
Upon purchasing a digital product (e.g. e-book, online course, video access), the customer is granted a simple, non-transferable usage right:
For private individuals: for personal, non-commercial use only.
For business customers: for use within their own business activities (e.g. employee training or internal education).
In both cases, redistribution, copying or public access without written permission from the Provider is prohibited.
The usage is restricted to the purchasing individual or organization.
7. Retention of Title (for Print Products)
Delivered goods remain the property of the Provider until full payment has been received.
8. Warranty & Liability
Statutory warranty rights apply.
The Provider shall be liable without limitation in cases of intent and gross negligence. In cases of simple negligence, liability shall only apply to the breach of essential contractual obligations (cardinal duties) and shall be limited to the foreseeable, typical damage.
9. Data Protection
The Provider handles personal data confidentially and in accordance with applicable data protection laws. Further details are provided in the privacy policy.
10. Final Provisions
German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
For merchants, the place of jurisdiction is the registered office of the Provider, insofar as legally permissible.
If individual provisions of these Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected.
11. Online Dispute Resolution / Consumer Dispute Resolution
The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr
The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
12. Copyright and Intellectual Property Rights
All content published on this website – in particular texts, images, audio and video files, courses, downloads and other materials – is protected by copyright.
Unless otherwise indicated, all rights are held by the Provider. Any use, reproduction, modification or public sharing beyond what is legally permitted under copyright law is prohibited without prior written permission.
Infringements will be prosecuted.